Personal data is any information about an identified person.

Personal data is divided into identified individuals and identifiable personal data, which is all kinds of data that can be related to you to an extent. Our Privacy Policy applies to the information you provide to us and/or to the information we collect from you as a user of our services or by the conduct of our websites.

In the privacy policy, you can read how we handle the data we obtain and how long we store data about you.

This privacy policy applies in cases where TWIN HEAT A/S (  http://twinheat.dk/) data controller for the processing of your personal data.

1.Data controller

We are the data controller for the processing of the personal data we process about our users and partners. You will find our contact information below.

TWIN HEAT A/S
Nørrevangen 7
9631 Gedsted
CVR no.: 27549012

Feel free to contact us at kontakt@twinheat.dk. Type “Privacy Policy” in the subject line. You can write to us if you have questions about the processing of your personal data, if you want to claim your rights, if you wish to change or delete your registered personal data about you, or if you have questions in relation to our privacy policy.

2. Treatment activities

As a data controller cf. GDPR, we have the following processing activities.

2.1 Website visits

When you visit our website ( http://twinheat.dk/ ), we use cookies in order for the website to function, which you can read more about in our cookie policy.

You can refuse the use of cookies at any time. You can do this by changing the appropriate settings in your browser. Instructions can be found here: Simsoft delete cookies page

If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.

2.2 Communication with users or potential users

When you have questions about our site, or want to hear more about our services, you can contact us via:

• Email
• Telephone
• Contact form

Through this, we will process your personal data so that we can enter into a dialogue with you, e.g. answer questions about our services. We only process the information that you provide to us in connection with our communication.

We will typically process the following general information: name, email, phone number.

Our legal basis for processing this personal data is Article 6(1)(f) of the General Data Protection Regulation.

We delete our communication with you when it is clear whether you want our services or not.

Should a special case arise a need to store your personal data for a longer period of time, this may be the case.

2.4 Accounting

We must save all accounting documents cf. the Bookkeeping Act. This means that we store invoices and similar documents for accounting purposes. This may include general personal data such as name, address, service description.

Our legal basis for processing personal data for bookkeeping is Article 6(1)(f) of the General Data Protection Regulation.

We store this information for a minimum of 5 years after the current financial year has ended.

2.5 Complaint

You can contact us with a complaint via kontakt@twinheat.dk. In accordance with the law, we will process your complaint at least 28 days in advance or we will also notify you of the need to extend the deadline for processing your complaint.

3.Data processors

Few can do everything on their own, and the same goes for us. We therefore have partners, as well as use suppliers, some of whom may be data processors. External suppliers can, for example, provide systems to organize our work, services, consultancy, IT hosting or marketing.

It is our responsibility to ensure that your personal data is processed properly. Therefore, we place high demands on our business partners, and our partners must guarantee that your personal data is protected.

We therefore enter into agreements with companies (data processors) that handle personal data on our behalf in order to increase the security of your personal data.

4.Disclosure of personal data

We do not disclose your personal data to third parties.

5.Profiling and automated decision-making

We do not carry out profiling or automated decisions.

6.Third country transfers

As a rule, we use data processors in the EU/EEA or who store data in the EU/EEA.

In some cases, this is not possible, and here data processors outside the EU/EEA can be used, provided that they can ensure adequate protection of your personal data and belong to safe third countries.

7. Safety of processing

We keep the processing of personal data secure by having appropriate technical and organisational measures in place.

We have made risk assessments of our processing of personal data, and have subsequently introduced appropriate technical and organizational measures to increase the processing security.

One of our most important measures is to keep our employees updated on GDPR through ongoing awareness training, GDPR course, as well as by reviewing our GDPR procedures with employees.

8.Rights of data subjects

Under the General Data Protection Regulation, you have a number of rights in relation to our processing of information about you.

If you want to exercise your rights, please contact us so that we can help you with this.

8.1 Right to view information (right of access)

You have the right to gain insight into the information we process about you, as well as a number of additional information.

8.2 Right to rectification (correction)

You have the right to have incorrect information about yourself corrected.

8.3 Right to erasure

In special cases, you have the right to have information about you deleted before the time of our general deletion occurs.

8.4 Right to restriction of processing

In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the information – except for storage – with your consent, or for the purpose of establishing, exercising or defending legal claims, or to protect a person or important public interests.

8.5 Right to object

In certain cases, you have the right to object to our otherwise lawful processing of your personal data. You can also object to the processing of your data for direct marketing purposes.

8.6 Right to transmit information (data portability)

In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency’s guide on the rights of data subjects, which you can find at www.datatilsynet.dk.

When our processing of your personal data is based on your consent, you have the right to withdraw your consent.

9. Storage and deletion

We delete your personal data when we no longer need to process it to fulfil one or more of the purposes mentioned above.

We store your information in accordance with applicable law.

The information may also be processed and stored longer if anonymised.

10. Complaint to the Danish Data Protection Agency

You have the right to lodge a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You will find the Danish Data Protection Agency’s contact information on www.datatilsynet.dk.

Contact:

Carl Jacobsens Vej 35
2500 Valby
Phone: +45 3319 3200
E-mail: dt@datatilsynet.dk